Google NewsHas Traditional Customer Service Become A Crutch For Legacy Products?  ForbesDirectly nabs $20M led by Samsung to help make customer service chatbots more intelligent, adds new CEO  TechCrunchDirectly raises $20 million to improve customer service with AI  VentureBeatCustomer Service Bots: Chatbots & VACs for Customer Support  Business InsiderGlobal Payments Recognized by J.D. Power for Outstanding Customer Service Experience  Yahoo FinanceLouisiana Audit Critical of IT Agency\'s Customer Service  Government TechnologyEmbattled discount brokerage Purplebricks wins customer service award  InmanHiring for customer service representatives is on the rise in Atlanta Unveils Suite Of Customer Service, Web And Mobile App Upgrades  Retail TouchPoints

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